bx8bet Privacy Policy

1Information We Collect

bx8bet collects personal data from you in several ways: directly when you register and use our platform, automatically through your device and browser as you interact with our website, and from third-party service providers who assist us in delivering our services. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a bx8bet account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you are aged 18 or above)
• Residential address in Bangladesh (city, district, and division)
• Email address (used for account communications and marketing, where consented)
• Mobile phone number (required for mobile wallet payment methods)
• Username and encrypted password
• Security question and answer (where applicable)

1.2 Identity Verification Data

To comply with our age verification and anti-money laundering obligations, we may request and store the following documents:

• Copy of National Identity Card (NID) or passport
• Birth certificate (where NID or passport is not available)
• Proof of address (utility bill, bank statement, or similar official document)
• Screenshot or confirmation of ownership of a registered mobile financial service account (bKash, Nagad, or Rocket)

1.3 Financial Transaction Data

Each time you make a deposit or withdrawal on bx8bet, we record the following:

• Transaction amount in Bangladeshi Taka (BDT)
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or masked card number
• Transaction reference number and timestamp
• Account balance before and after the transaction

1.4 Gameplay and Betting Data

As you use the bx8bet platform — placing bets, playing casino games, or participating in tournaments — we record:

• Games played and bet amounts
• Match selections and odds accepted on sports bets
• Session duration, frequency of play, and gaming patterns
• Bonus and promotion participation history
• Win and loss records

This gameplay data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement. It is not shared with third parties for commercial profiling.

1.5 Technical and Device Data

When you access bx8bet via a web browser or mobile device, our servers and analytics tools automatically collect:

• IP address and approximate geographic location (city/country level)
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL (the page you visited before arriving at bx8bet)
• Pages visited on bx8bet, time spent on each page, and click paths
• Session start and end times

1.6 Communications Data

If you contact our support team by email or through any other communication channel, we retain a record of that correspondence, including your name, contact details, the content of your message, and any attachments you provide. This data is used to resolve your query and to improve our support quality.

2How We Use Your Data

bx8bet uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we process your data are as follows:

Purpose	Data Categories Used
Account creation and management	Registration data, identity verification data
Processing deposits and withdrawals	Financial transaction data, identity verification data
Age and identity verification	Date of birth, NID / passport copy
Fraud prevention and anti-money laundering	Financial transaction data, device data, gameplay data
Responsible gaming monitoring	Gameplay data, session data, deposit history
Customer support and dispute resolution	Communications data, account data, gameplay data
Marketing and promotional communications (where consented)	Email address, mobile number, gameplay preferences
Platform analytics and improvement	Technical / device data, gameplay data
Compliance with legal obligations	All categories as required by applicable law

2.1 Marketing Communications

bx8bet may send you promotional emails or SMS notifications about new games, bonuses, seasonal promotions (such as Eid offers, BPL cricket specials, or Pohela Boishakh events), and platform updates — but only where you have provided explicit consent to receive such communications during registration or in your account settings. You may opt out of marketing communications at any time by adjusting your notification preferences in your account profile or by emailing [email protected] with the subject line "Unsubscribe". Opting out of marketing does not affect service-related communications such as deposit confirmations and security alerts.

2.2 Responsible Gaming Monitoring

bx8bet uses your gameplay and financial transaction data to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, our responsible gaming team may proactively reach out to offer support tools including deposit limits, cool-off periods, and self-exclusion. This processing is carried out in the legitimate interest of player welfare and is not used for any commercial purpose.

3Legal Basis for Processing

bx8bet processes your personal data on the following legal grounds, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing your registration data, identity verification documents, and financial transaction data is necessary to perform the contract between you and bx8bet — i.e., to operate your player account and provide you with access to the platform's services.
• Legal obligation: Collecting and retaining identity verification documents, transaction records, and AML-related data is required to comply with applicable anti-money laundering, age verification, and record-keeping obligations.
• Legitimate interests: Processing device data, gameplay analytics, and session data for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of bx8bet's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Sending marketing communications by email or SMS is carried out solely on the basis of your explicit, informed consent given at registration or via account settings. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4Cookies & Tracking Technologies

bx8bet uses cookies and similar tracking technologies on its website to deliver a functional, personalised, and secure experience for all players. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot be used to access other data on your device.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, language preference, and security tokens. These cannot be disabled without breaking core platform functionality.	Session / up to 30 days
Functional	Remember your gameplay preferences, last-played games, and display settings so your experience is consistent across visits.	Up to 12 months
Analytics	Collect aggregate, anonymised data about how players navigate the bx8bet website, which pages are most visited, and where drop-offs occur — used to improve site performance.	Up to 24 months
Marketing / Retargeting	Used only where you have consented to receive personalised promotional content. These cookies may link your visit to external advertising platforms.	Up to 90 days

4.2 Managing Cookies

You may control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close the browser. Please note that disabling strictly necessary cookies will prevent you from logging into your bx8bet account. Disabling analytics or marketing cookies will not affect your ability to use the platform but may reduce the relevance of any promotional content you see.

5Data Sharing & Third Parties

bx8bet does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with partners who are contractually bound to handle your information with the same standard of care that bx8bet applies.

5.1 Payment Processing Partners

To process your deposits and withdrawals, bx8bet shares the minimum necessary financial data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. These partners are provided with transaction amounts and your registered payment identifier (mobile number or masked card number) and are not granted access to your broader account profile.

5.2 Game Content Providers

The casino games, live dealer tables, and crash game content available on bx8bet are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, basic session data (such as your anonymous player ID, bet amount, and game result) is transmitted to the provider's servers for game operation and RNG certification. These providers do not receive your name, contact details, or payment information.

5.3 Identity Verification Services

Where bx8bet uses a third-party identity verification service to process your NID or passport documents, that service provider is contractually restricted to using your data solely for the purpose of identity and age verification on behalf of bx8bet. Verified document data is not retained by the verification provider beyond the period required to complete the verification check.

5.4 Legal and Regulatory Disclosure

bx8bet may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process. In such cases, bx8bet will disclose only the data specifically required by the relevant legal demand and will, where legally permissible, notify you of such a disclosure.

6Data Retention

bx8bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operational obligations. The following retention periods apply to each data category:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML compliance, dispute resolution
Identity verification documents	Duration of account + 5 years post-closure	Legal and regulatory obligation
Financial transaction records	7 years from transaction date	AML and financial record-keeping requirements
Gameplay and betting records	Duration of account + 3 years post-closure	Responsible gaming, dispute resolution
Support communications	3 years from last communication	Quality assurance, dispute evidence
Device and technical data	24 months from collection	Fraud detection and security
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent

When the applicable retention period expires, your data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

7Your Privacy Rights

As a bx8bet player, you have the following rights with respect to your personal data. To exercise any of these rights, email our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving your verified request.

7.1 Right of Access

You have the right to request a copy of the personal data bx8bet holds about you. We will provide a structured, readable summary of your account data, transaction history, and any identity documents we retain, subject to verification of your identity.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For registration data such as your name, date of birth, or address, corrections may require submission of supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you have objected to processing and there are no overriding legitimate grounds. Please note that where bx8bet is legally required to retain data (for example, transaction records under AML obligations), your erasure request may be partially fulfilled — data subject to legal retention obligations cannot be deleted ahead of their mandatory retention period.

7.4 Right to Restriction of Processing

You may request that bx8bet restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of your data or while an objection to processing is being assessed. During a restriction period, bx8bet will store your data but will not actively process it for any purpose beyond storage.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another controller. This right applies to data you have actively provided — such as registration data and transaction history — rather than to data derived through bx8bet's analysis of your behaviour.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on bx8bet's legitimate interests. Upon receiving such an objection, bx8bet will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for the establishment, exercise, or defence of legal claims.

7.7 Right to Withdraw Consent

Where processing is based solely on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

8Data Security

bx8bet takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

8.1 Technical Safeguards

• Encryption in transit: All data transmitted between your browser or mobile device and bx8bet servers is encrypted using TLS 1.3, the current industry-standard transport layer security protocol.
• Encryption at rest: Sensitive data stored on bx8bet servers — including identity documents, payment records, and account credentials — is encrypted using 256-bit AES encryption.
• Password hashing: User passwords are never stored in plain text. They are hashed using a modern cryptographic algorithm with per-user salting.
• Access controls: Access to player data within bx8bet's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and reviewed.
• Two-factor authentication: Administrative access to bx8bet's backend systems requires multi-factor authentication. We also encourage all players to enable available account security features.
• Firewall and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and automated intrusion detection systems that monitor for anomalous activity around the clock.

8.2 Organisational Safeguards

• All staff members with access to player data are trained in data protection obligations and information security best practices.
• Third-party service providers who process player data on bx8bet's behalf are required to sign data processing agreements committing them to equivalent security standards.
• bx8bet conducts periodic internal reviews and security assessments of its data handling procedures.

8.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bx8bet will notify affected players promptly via the email address registered to their account. We will describe the nature of the breach, the categories of data affected, the likely consequences, and the remedial measures we have taken or propose to take. We will also take immediate steps to contain the breach, assess its scope, and prevent recurrence.

9Children & Minors

The bx8bet platform is strictly intended for adults aged 18 years and above. bx8bet does not knowingly collect, store, or process personal data from any individual under the age of 18. 18+

All new account registrations require the submission of a date of birth and, where triggered by our verification systems, a copy of a government-issued identity document confirming that the applicant is aged 18 or above. Any account found to have been registered by or on behalf of a minor will be immediately suspended and permanently closed, and any funds held in the account will be dealt with in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and you believe that a minor in your care has registered an account on bx8bet, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act promptly. Any personal data collected in connection with a minor's account will be permanently deleted once the account is closed and any mandatory legal retention obligations have been fulfilled.

10Changes to This Policy

bx8bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players via the email address associated with their account and will post a prominent notice on the bx8bet website.

The updated Privacy Policy will come into effect on the date stated at the top of the revised document. We recommend that you review this page periodically so that you remain informed of how your data is being handled. If you disagree with any material change to this Privacy Policy, you may close your account by contacting our support team prior to the effective date of the revised policy.

Your continued use of the bx8bet platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes, to the extent permitted by applicable law. Where changes require fresh consent — for example, a new category of data processing based on consent — we will seek that consent explicitly before commencing such processing.

11Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bx8bet handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 30 calendar days of receipt.

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Rights Request" or "Privacy Enquiry"
• Platform: bx8bet.net
• Operating Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 calendar days (privacy rights requests) or within 24 hours (general support)
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

When submitting a privacy rights request, please include your registered username and a clear description of the right you wish to exercise or the concern you wish to raise. We may need to verify your identity before processing your request, particularly for access, erasure, or portability requests, to ensure we are not disclosing or deleting data belonging to someone else.